terms & conditions

General Terms and Conditions with Client Information

Last Update: 1. July 2026

Table of contents

Validity of the GTC
General Information on Offers and Orders
Ordering Process and Conclusion of Contract
Order Process and Conclusion of Contract on the Amazon Platform
Contract Text and Contract Language
Digital Contents
Service-related rights and obligations of the contractual parties
Coaching services
Cancellation conditions for services
Duration, termination and renewal of service contracts
Promotional vouchers
Prices and Shipping Costs
Payment Methods and Terms
Purchase on account
Instructions on Withdrawal
Warranty and Liability
Change of GTC
Data protection and confidentiality
Final provisions
Consumer Dispute Resolution

GTC

1. Validity of the GTC

a) The following General Terms and Conditions (hereinafter referred to as "GTC") shall apply exclusively to the business relationship between Amplifly, Owner Diana Sukopp, Vorwerkstrasse 6, 20357, Hamburg, Germany (hereinafter referred to as "Vendor") and the purchaser, who is hereinafter referred to as "Client", of the Vendor's products.
b) Deviating terms and conditions of the Client shall not be accepted, even if the Vendor fulfils his/her contractual obligations without objection, unless the Vendor expressly agrees to the validity of the Client's deviating terms and conditions.
c) All personal terms apply equally to both genders. For reasons of better readability, the simultaneous use of masculine and feminine forms of language has been dispensed with.
d) A "Consumer" within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to his commercial nor to his independent professional activity.
e) "Entrepreneur" within the meaning of the GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.
f) "Product" within the terms and conditions refers to any goods, services, and other performances offered by the seller, including any accessories and accompanying documentation, which are subject to the contract between the seller and the client according to the product description provided by the seller to the client or other agreement.
g) Regardless of the terminology used in the GTC, such as "Vendor", the legal classification of the contract and the applicable statutory regulations are always determined by the legal requirements of the respective types of contracts. These GTC do not limit the statutory definitions and regulations in any way.

2. General Information on Offers and Orders

a) The presentation and promotion of products on the Vendor’s websites as well as in digital or printed informational materials does not constitute a binding offer to conclude a contract, but rather a non-binding invitation to the Client to submit an offer for the purchase of the displayed goods.
b) Clients are responsible for ensuring that the information they provide is accurate and for notifying the Vendor of any changes, where such changes are required for the fulfilment of the contract. In particular, Clients must ensure that the e-mail addresses, delivery addresses and shipping addresses provided are correct and that any obstacles to receipt for which the Client is responsible are duly considered (e.g. by checking the spam folder of their e-mail software).
c) Clients are requested to carefully read and observe the instructions during the ordering process and, if necessary, to use the available support functions of their software and hardware (e.g. magnification or read-aloud functions). Required information will be appropriately identified as such by the Seller for the Clients (e.g. by optical highlighting and/or asterisk signs). Until the order is submitted, the Clients can change and view the product selection and their entries at any time, as well as go back in the ordering process or cancel the ordering process altogether. For this purpose, the Clients can use the available and common functions of their software and/or end device (e.g. the forward and back buttons of the browser or keyboard, mouse and gesture functions on mobile devices). Furthermore, unwanted entries can be corrected by canceling the ordering process.

3. Ordering Process and Conclusion of Contract

a) The Client can select from the products offered in the Vendor's assortment to the Client and collect them in a so-called shopping basket. In the selection within the shopping basket, the product selection can be changed, e.g. deleted. Otherwise, the client can initiate the completion of the order process.
b) By clicking the button that concludes the order process, the Client submits a binding offer to purchase the products contained in the shopping cart or in a corresponding selection overview to the Vendor.
c) The Service Provider accepts the Client’s offer, whichever of the following events occurs first: (I) by means of an express declaration of acceptance in text form (e.g. by e-mail), (II) by completion of the payment process, (III) by a payment request addressed to the Client, (IV) in the case of goods orders, by dispatching them; in the case of services, by commencement thereof; and otherwise by making the product available as contractually agreed. The Service Provider may accept the Client’s offer within the acceptance period. The acceptance period is five days. The acceptance period begins upon completion of the ordering process by the Client and ends at midnight on its last day. If the Service Provider does not accept the Client’s offer within the acceptance period, no contract shall be concluded and the Client shall no longer be bound by their offer.
d) A contract between the Client and the Vendor may also be concluded by e-mail. The Client may transmit a binding offer to the Vendor by e-mail or, in the event of the transmission of a binding offer by the Vendor, accept it by e-mail.

4. Order Process and Conclusion of Contract on the Amazon Platform

a) The conditions of this section apply to orders placed via the Amazon platform. The purchase contract is concluded with the Vendor and not with Amazon.
b) The Client can select from the products offered in the Vendor's assortment to the Client and collect them in a so-called shopping basket. In the selection within the shopping basket, the product selection can be changed, e.g. deleted. Otherwise, the client can initiate the completion of the order process.
c) In addition to the ordering process via Amazon's "Shopping Cart" system, the Client can complete the ordering process directly by pressing Amazon's "1-Click" or "Buy Now" buttons. In this case, an order is automatically created and sent to the delivery address provided by the Client to Amazon. The order can then be changed or cancelled in the overview of orders in the "My Account" area. The purchase price is paid via the payment method deposited by the Client at Amazon for the "1-Click" or "Buy Now" procedure. The Client will be informed about the delivery and payment options by a separate notice and can also change the delivery and payment details in the "My Account" area. The use of the "1-Click" or "Buy Now" procedures may further require their activation by the Client in their Amazon account.
d) The Vendor may accept the Client's offer within five days (hereinafter referred to as the "Acceptance Period"). The Acceptance Period begins with the completion of the order process by the Client. The Acceptance Period begins with the completion of the order process by the Client (in the store, or if used and named, on the platform used or by means of other communication channels) and ends with the expiry of its last day. The Vendor may accept the Client's offer by means of an explicit acceptance of the offer expressed by him or by Amazon, also by e-mail. Acceptance may also be affected by dispatch of the goods and their receipt by the Client within the Acceptance Period, as well as by a request for payment addressed by the Vendor or Amazon to the Client and at the latest by the completion of the payment process. In the event of several acceptance events, the earliest acceptance date shall be decisive. If the Vendor does not accept the Client's offer within the Acceptance Period, no contract shall be concluded and the Client shall no longer be bound by his/her offer.

5. Contract Text and Contract Language

a) The Vendor stores the contract text (in particular the order data, product information, prices, these GTC as well as other legally required mandatory information) and makes it available to the Client in text form, by email or at the latest upon delivery of the order or provision of the ordered service.
b) If Clients have created a client account, they can view their placed orders in their account. The full text of the contract is not accessible in the account area.
The contract languages are German and English, contracts can be concluded in these languages.

6. Digital Contents

a) "Digital Contents" is content such as software, video as well as audio content, e-books or apps if it is provided digitally, e.g. as a download or stream (i.e. not delivered on data carriers).
b) The provisions of these GTC apply accordingly to the sale of Digital Content.
c) The provisions of these GTC shall apply accordingly to the sale of tangible media that serve exclusively as carriers of digital content.
d) Digital Contents are provided to the Client in the form of a download possibility.
e) Digital content is delivered to the buyer in the form of a continuous stream of data, referred to as a "Streaming".
f) Digital content is sent to the Client by e-mail to the e-mail address provided.
g) The Vendor is entitled to subsequently adapt and change Digital Contents, provided that this is necessary for the Vendor (e.g. updates of a technical nature, corrections of a linguistic nature or compelling legal reasons which make an adaptation of contents necessary) and is reasonable for the Client and the contractual use of the Products as well as the contractual equity are not impaired.
h) The Client will be informed expressly and with reasonable advance notice before the possibility of accessing the purchased Digital Content expires.
i) For the use of the Digital Content, access to the Internet as well as common and usual display options that are reasonable for the Client (e.g. a browser or PDF display software) are required. The Vendor assumes no responsibility for any impediments to accessing or retrieving Digital Content if such impediments are the responsibility of the Purchaser (this applies in particular to the Purchaser's access to the Internet).

7. Service-related rights and obligations of the contractual parties

a) "Services" within the meaning of these GTC are activities owed by the Vendor, which are based on an agreed action or cooperation of the Vendor (also referred to as the "Service Provider" in the context of Services).
b) The provisions of these Terms and Conditions apply accordingly to contracts for services unless otherwise stipulated in this section.
c) The specific scope of services results from the respective service description, the offer, or the individual agreement between the Service Provider and the Client. The only decisive factor is the scope of activities or support defined therein. The Service Provider does not owe a specific result, but rather the careful, professional, and best possible execution of the agreed activity. This constitutes a service contract within the meaning of the law Recommendations, assessments, or proposals for action by the Service Provider expressly do not constitute a guarantee or assurance of success.
d) If the description of the assignment is insufficient or its scope is doubtful in certain cases, the services to be provided shall include those tasks which are standard in the industry and required by the circumstances, and which are necessary to achieve the agreed contractual purpose to an appropriate extent.
e) Changes or extensions to the scope of services originally agreed (“changes to the scope of services”) may be proposed by either party. The Provider shall review any request for changes made by the client and inform the client without delay as to whether the requested adjustment is technically and organisationally feasible, what impact it will have on the service period, and whether it will result in additional work beyond the originally agreed scope of services.

If a change request results in additional work, the client must pay for this separately. Payment shall be made in accordance with the agreed hourly rates or, if these have not been specified, in accordance with the provider’s standard hourly rates. If the change request results in changes to the schedule, obligations to cooperate or delivery dates, these shall also be set out in the amendment agreement. Changes to the scope of services, as well as their acceptance, rejection or implementation, must be made in writing (e.g. by email), unless otherwise agreed. In the absence of such written confirmation, the originally agreed scope of services shall remain applicable.
f) Insofar as the Service Provider renders its services on the basis of information, documents, access details, systems or other materials to be provided by the Client, the Client shall make these available to the extent necessary for fulfilment of the contract, in an appropriate manner and within a reasonable period. The Client is responsible for the accuracy, currency, authorisation for use and admissibility of these contents. The services of the Service Provider regularly require appropriate cooperation and coordination on the part of the Client. If such cooperation is omitted or delayed for reasons attributable to the Client, agreed deadlines and dates may be extended accordingly. The Client shall bear the consequences of any breaches of the aforementioned duties and obligations.
g) The Service Provider does not conduct a legal review of the information, content, specifications or materials provided by the Client. Unless expressly agreed otherwise and insofar as it is reasonable for the Client under the circumstances, responsibility for ensuring that their use within the scope of the agreed services is legally permissible, free from third-party rights and suitable for the agreed purposes rests solely with the Client. The Client is obliged to carry out or arrange for any necessary legal reviews in good time and on their own responsibility.
h) Unless appointments have been expressly confirmed as binding as part of an order or offer process, via other appointment scheduling options provided by the Service Provider, or in written or text form (e.g. by email), they are considered non-binding guidelines. The Service Provider is entitled to provide the agreed services within a reasonable period of time that is acceptable for the Client.
i) Agreed appointments for services may only be rescheduled by the Client with timely notice and with the Provider’s consent. In the event of short-notice cancellations, the Provider may charge a reasonable cancellation fee, provided that the Client is responsible for the cancellation.
j) The remuneration is determined by the respective offer or service description and shall, unless otherwise agreed, be payable in advance before the performance of the service. The payment terms set out in these Terms and Conditions apply.
k) If services are provided online, by video call, telephone, email or other means of remote communication, it is the responsibility of the Client to ensure a stable and suitable internet or communication connection, insofar as this can reasonably be expected under the circumstances. Disruptions or failures that fall within the Client’s area of responsibility may result in delays or interruptions to the provision of services. In such cases, the Service Provider is not obliged to perform the services again without reasonable adjustment to the schedule or additional effort.
l) If the Client identifies a defect in a service provided and asserts rights regarding defects, the Client should notify the Vendor of this within a reasonable period. The Vendor is entitled to remedy the defect within a reasonable period or to provide the service again without defects. For the purpose of examining and rectifying a defect, the Client must enable the Vendor to provide any necessary cooperation, insofar as this can reasonably be expected under the circumstances. Insofar as the Client is a commercial enterprise, the statutory duties of inspection and notification of defects also apply.
m) The Service Provider is entitled, in the event of force majeure or other unforeseeable events for which the Service Provider is not responsible and which significantly impede or render impossible the provision of services, to postpone agreed dates or to provide the services at a later date. Such events include, in particular, illness, accident, legal restrictions, official orders, failures of power supply, servers or other infrastructure, natural events or comparable situations. The Service Provider shall inform the Client of this without undue delay and shall offer alternative dates where possible. In these cases, the Client is not entitled to compensation for travel expenses, downtime or other costs. Statutory claims of the Client remain unaffected.

8. Coaching services

a) Coaching services within the meaning of these GTC are personalised, process-related support services provided by the Service Provider to the Client online, by telephone or on site. Coaching serves the purpose of reflection, clarification of objectives and the personal or professional development of the Client. The provisions of this section apply in addition to the general terms applicable to services. In case of contradictions, the coaching-specific provisions shall take precedence.
b) The specific subject matter and scope of the coaching, in particular the number and duration of sessions, the formats (e.g. individual coaching, group coaching, programmes) and the topics covered are determined by the respective service description, the offer or the individual agreement. Coaching is a goal- and solution-oriented development process and may include, as agreed, conversations, exercises and reflection tasks.
c) Coaching is not a substitute for medical, psychological, psychotherapeutic or any other healthcare treatment and is not intended for the diagnosis or treatment of physical or mental illnesses. The Provider does not make diagnoses, does not practise medicine and does not treat diseases. Coaching furthermore does not include legal, financial, investment or tax advice, and the Client remains responsible for consulting suitably qualified professionals on such matters.
d) Coaching is an interactive process, and its progress and impact depend significantly on the Client’s active participation and openness. The Provider offers process-oriented support, while all decisions, actions and implementation of coaching content remain solely the Client’s responsibility. Any recommendations or impulses provided by the Provider do not constitute binding instructions for action.
e) The Provider does not guarantee that specific results, progress or developments will be achieved through the coaching process. The success of coaching depends largely on the Client’s own responsibility, motivation and implementation. The Client remains solely responsible for their personal, professional and economic development.
f) The Client undertakes to provide all information relevant to the coaching truthfully and to actively participate in the coaching process. The Client must ensure appropriate conditions such as punctuality, focus and a distraction-free environment. Failure to provide necessary cooperation may impair the coaching process or lead to delays.
g) Coaching may be provided online, by telephone or on-site. The specific mode of delivery is agreed between the parties or determined by the Provider based on appropriate professional considerations. The Provider may adjust methods, procedures, content or tools at its professional discretion, insofar as this is reasonable for the Client. For online formats, the Client is responsible for ensuring a stable connection and suitable technical equipment.
h) Agreed coaching appointments are binding. Cancellations by the Client must be made in written or text form. Cancellations up to 48 hours before the appointment are possible free of charge. In the case of later cancellations or non-attendance, the full price for the appointment may be charged if the Client is responsible for the absence and if the appointment could not reasonably be allocated elsewhere. Additionally, only such actual and proven expenses incurred by the Service Provider as a result of the late cancellation may be charged to the Client; proof of lower costs remains reserved for the Client. In cases of illness or force majeure on the part of the Service Provider, a replacement appointment will be offered. Mandatory statutory claims of the Client remain unaffected.
i) The Provider shall treat all information obtained during the coaching process as confidential, unless statutory disclosure obligations apply. Coaching content may not be shared with third parties without the express consent of the respective other party. This also applies to group formats, in which all participants are obliged to maintain confidentiality.
j) For group coaching sessions, the agreed number of participants is binding. The Provider may take appropriate measures in the event of disruptions to the group process, including excluding individual participants if necessary and reasonable. The Client agrees to respect the privacy and confidentiality of information shared by other participants.
k) Audio or video recordings by the Client are only permitted with the prior explicit consent of the Service Provider. The Service Provider will only make recordings if this has been agreed and is permissible under data protection law. Internal notes or documentation of the Service Provider serve exclusively to accompany processes and will not be disclosed unless otherwise agreed or legally required.
l) Materials provided by the Provider during the coaching process, such as worksheets, exercises or presentations, may be used by the Client solely for their own purposes. Disclosure, reproduction or any other use by third parties is only permitted if expressly authorised by the Provider.
m) For on-site coaching sessions, the venue’s house rules and any additional safety or usage regulations apply. The Client undertakes to follow the instructions of the Provider or on-site staff insofar as such instructions are necessary for the safe and proper execution of the coaching session.
n) The Service Provider is entitled to exclude Clients from coaching if their behaviour significantly disrupts the process, violates behavioural rules or renders further cooperation unreasonable. In this case, the session from which the Client was excluded will be charged. The Client shall only have claims with regard to services already paid for but not yet rendered; further claims are excluded. This does not affect the Service Provider's right to extraordinary termination.
o) Coaching packages and agreed session quotas must be used within the specified duration. Sessions not used within the agreed timeframe expire unless otherwise agreed between the parties. Any extension or postponement of the duration requires a separate agreement.
p) Unless a strictly personal coaching session or relationship with a specific person has been expressly agreed, the Service Provider may, for valid reasons such as illness, unavailability or organisational requirements, arrange for a change of coach. The Service Provider is also entitled to adjust appointments or to change the mode of delivery, provided this is reasonable for the Client. Substantial changes to the scope of services require prior consultation and agreement by both parties.

9. Cancellation conditions for services

a) The Client may cancel a booked service prior to the start of performance. The cancellation must be made in text form, for example by email. The relevant point in time for calculating any cancellation fees is the moment the Provider receives the cancellation. Statutory rights of withdrawal remain unaffected.
b) The cancellation provisions do not affect the statutory rights of Clients who are consumers to withdraw from, rescind, or otherwise terminate the contract. Statutory mandatory rights of consumers remain unaffected by the cancellation provisions.
c) Unless the parties agree otherwise, the following cancellation rules apply to consumers, whereby the consumer retains the right to prove that no damage or substantially less damage has occurred:
1. Cancellations up to 14 days before the agreed start of service are free of charge.
2. For cancellations between 13 and 7 days before the start of service, a flat compensation fee of 30% of the agreed remuneration will be charged.
3. For cancellations less than 7 days before the start of service or in the event of no-show, the flat compensation fee amounts to 60% of the agreed remuneration.

The above flat rates take into account, in particular, the fact that the appointment reserved for the consumer generally cannot be reassigned at short notice, resulting in a loss of income. This occurs because the reserved time could not be used otherwise, preparation- or material-related expenses were incurred, or third-party services were already commissioned. In addition to the stated flat rates, any further damage may be claimed if such damage has occurred and is proven by the provider. These cancellation rules do not affect the consumer’s statutory rights of withdrawal, cancellation, or any other rights to terminate the contract.

d) If a cancellation is made at a time when the Provider has already begun delivering the service, the Client shall owe prorated remuneration for the services already provided as well as reimbursement of demonstrable expenses incurred in connection with the performance, insofar as these could not reasonably have been avoided. For lump-sum remuneration agreements, the calculation is based on the ratio between the services already provided and the total scope contractually agreed.
e) A free cancellation is possible if unforeseeable, serious circumstances arise that demonstrably render participation unreasonable for the Client. This also applies in well-founded exceptional cases involving a close family member where the situation requires the Client’s immediate personal presence. Such circumstances may include medical emergencies requiring inpatient or intensive care treatment, severe accident-related injuries or deaths, as well as significant property damage caused by fire, natural events or traffic accidents on the day of the event. To qualify for a free cancellation, appropriate evidence must be submitted within a reasonable period. As a general rule, this period is 7 working days.

10. Duration, termination and renewal of service contracts

a) The service is provided as a continuous performance over an extended period or at regularly recurring intervals (continuing obligation) and may be ordinarily terminated by either contracting party. The notice period is one month.
b) The right to extraordinary termination for good cause remains unaffected for both contracting parties. Good cause exists if, taking into account all circumstances of the individual case and weighing the interests of both parties, it cannot reasonably be expected that the contractual relationship will be continued until the end of the notice period. Good cause may in particular exist if I) the Client fails to make agreed payments despite a reminder, II) required acts of cooperation by the Client are not performed and this significantly impedes or makes it impossible to provide the service, III) the Client breaches material contractual obligations or behaves in a manner that is significantly contrary to the contract, or IV) provision of services becomes impossible or unreasonable due to force majeure or unforeseeable circumstances within the meaning of these Terms and Conditions.
c) The termination provisions do not affect the statutory rights of Clients who are consumers to withdraw from, revoke or otherwise terminate the contract. Statutory mandatory rights of consumers remain unaffected by the termination provisions.

11. Promotional vouchers

a) "Promotion Vouchers" are vouchers which are issued free of charge by the Vendor within the scope of, for example, promotional campaigns (e.g. discount vouchers with percentage or fixed discounts). In contrast, vouchers that embody a certain monetary or material value and are purchased by the Client as a product shall not be considered Promotion Vouchers.
b) Promotion Vouchers can only be accepted on the terms and conditions communicated, subject to restrictions, e.g. validity for certain product groups, frequency of use and, in particular, only within the specified time limit.
c) Unless otherwise stated, Promotional Vouchers cannot be combined with other Promotional Vouchers.
d) Unless otherwise stated, the Promotional Vouchers issued to recipients may not be transferred to third parties.
e) Promotion vouchers issued by the Vendor may only be redeemed with the Vendor.
f) Unless otherwise stated, Promotion Vouchers can only be redeemed prior to completion of the order process.
g) If an amount remains to be paid after a Promotional Voucher has been redeemed, this can be settled using the payment options offered by the Vendor.
h) If a Promotion Voucher exceeds a value of goods, it will only be taken into account up to the value of the goods without any payment of the remaining amount.

12. Prices and Shipping Costs

Unless otherwise stated, all prices are total prices including the applicable statutory value added tax (VAT).

13. Payment Methods and Terms

a) Unless otherwise agreed, payments shall be made without discounts, reductions or other rebates.
b) When using financial institutions and other payment service providers, the terms and conditions and data protection information of the payment service providers also apply with regard to payment. Clients are requested to observe these regulations and notes as well as information within the framework of the payment process. This is particularly because the provision of payment methods or the course of the payment procedure may also depend on the agreements between the Client and financial institutions and payment service providers (e.g. agreed spending limits, location-restricted payment options, verification procedures, etc.).
c) The Client shall ensure that the Client fulfills the conditions incumbent upon the Client, which are necessary for successful payment by means of the selected payment method. This includes, in particular, sufficient coverage of bank and other payment accounts, registration, legitimation and authorization with payment services and confirmation of transactions.
d) If a payment is not made or reversed due to insufficient funds in the Client's account, the provision of incorrect bank details or an unjustified objection by the Client, then the Client shall bear the fees incurred as a result, provided that the Client is responsible for the failed or reversed booking and, in the case of a SEPA credit transfer, was informed of the transfer in good time (so-called "pre-notification").
e) If the Vendor assigns its payment claim against the Client to payment service providers, the payment with debt-discharging effect can only be made to the respective payment service provider. The contractual obligations of the Vendor towards the Client, in particular the performance and warranty obligations, observance of withdrawals as well as contractual ancillary obligations shall not be affected by the assignment.
f) Purchase on account - The invoice amount is due after the product has been delivered as well as invoiced and is payable by the Client within 7 days without deduction by payment to the Vendor's bank account, unless otherwise agreed.
g) PayPal – Payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal") using the type of PayPal payment provided or selected by Clients. At the end of the ordering process, Clients are redirected directly to PayPal. For Clients who have a PayPal account, the following terms of use of PayPal apply: https://www.paypal.com/legalhub/paypal/useragreement-full. If Clients use PayPal’s services without having a PayPal account, the following terms of use apply: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. An overview of all terms can be found at: https://www.paypal.com/legalhub/paypal/home.
h) PayPal Express - The client pays the amount owed by means of the PayPal transaction.
i) PayPal Plus (PayPal) - The Client must have a PayPal account and pays the amount owed by means of the PayPal transaction process.
j) PayPal Plus (Direct Debit) - The Client can pay by means of PayPal's direct debit procedure even if he does not have a PayPal account. The Client issues a SEPA direct debit mandate to PayPal. By issuing the SEPA direct debit mandate, PayPal is authorized to initiate the payment transaction, which automatically debits the Client's bank account. The Client will be informed about the date of the debit of the bank account (referred to as "Pre-Notification").
k) PayPal Plus (Credit Card) - The client can pay by credit card via PayPal even if he does not have a PayPal account. The Clients must identify themselves as a legitimate Cardholder in order to make the payment before the payment transaction is executed and the Client's account is automatically debited.
l) PayPal Credit - Requirement for a payment in installments via PayPal is a successful verification of the address and the creditworthiness of the client by PayPal. The Vendor assigns the payment to PayPal, a debt-discharging payment can only be made to PayPal in accordance with PayPal's terms and conditions.
m) Costs incurred by reminders of due receivables will be charged to the Clients. The Clients have the right to prove no, or lower costs.
n) The Vendor shall be entitled to claim default interest in the statutory amount and other consequences determined by law from the defaulting Clients in the event of default in payment. The Client's obligation to pay interest on arrears shall not preclude the Vendor from asserting further claims for damages caused by default. Damages for default include costs of legal enforcement, such as costs for legal advice, dunning proceedings or debt collection.

14. Purchase on account

If the Vendor performs in advance, the delivered products shall remain the property of the Vendor until payment has been made in full.

15. Instructions on Withdrawal

a) The information regarding the right of withdrawal for consumers is set out in the withdrawal policy of the Vendor. Clients are informed about this in accordance with statutory requirements.
b) The provisions of these GTC do not limit the statutory rights of withdrawal, cancellation, termination, warranty, and defects as well as other mandatory rights of the Client and their related payment and other claims, and are subordinate to these rights.

16. Warranty and Liability

a) The warranty (liability for defects) and liability for other poor performance are subject to statutory provisions, except as otherwise provided.
b) The Vendor shall not be liable for the Client's Internet connection or the software and hardware used by the Client or any disruptions caused by them to the conclusion or performance of the contract between the Client and the Vendor.
c) The Vendor shall be liable for damages without limitation insofar as the cause of the damage is based on intent or gross negligence. Furthermore, the Vendor shall be liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, for the breach of obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on the compliance with which the client regularly relies (cardinal obligations) or in the case of agreed guarantee commitments. In this case, however, the Vendor shall only be liable for the foreseeable, contract-typical and expectable damage. The Vendor shall not be liable for the slightly negligent breach of obligations other than those mentioned above. The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the product liability law remains unaffected. Insofar as the Vendor's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents. In all other respects, claims for damages by the Client shall be excluded. The above liability provisions shall also apply to claims for damages by the Client under the Vendor's statutory warranty.
d) The limitations of warranty and liability obligations as well as shortening of deadlines in this respect shall not apply to claims for damages and reimbursement of expenses of the Client, goods that have been used in accordance with their customary use for a building and have caused its defectiveness as well as to existing update obligations in the case of contracts for digital products.

17. Change of GTC

a) The Vendor reserves the right to amend these GTC in the case of long-term debt relationships (i.e. contracts running over a longer period, within the framework of which services and/or counter-services are provided) at any time with effect for the future in the following cases: a) if the amendment serves to bring the GTC into line with applicable law, in particular if the applicable legal situation changes; b) if the amendment serves the Vendor in complying with mandatory court or official decisions; c) if entirely new services or service elements as well as technical or organizational processes require a description in the GTC; d) if the amendment is solely advantageous to the Clients.
b) In the case of Clients who are Entrepreneurs, changes can also be made in addition to the cases mentioned, provided they are reasonable, appropriate, and objectively justified for the Client.
c) The Vendor will send the amended GTC to the Client's email address registered with the Vendor at least two weeks before they come into effect. If a Client does not object to the new GTC within two weeks of receiving the email, the amended GTC will be deemed accepted by the Client. In the notification of the change, the Vendor will inform the Clients of the consequences of not contesting the new GTC. Clients can also agree to the amended GTC by express consent.

18. Data protection and confidentiality

The Service Provider processes personal data exclusively in accordance with the applicable data protection laws. Details regarding data processing as well as the rights of the data subjects are outlined in the Service Provider’s privacy policy.

19. Final provisions

a) The legal relationship between the Client, insofar as the Client is an entrepreneur, and the Vendor shall be governed exclusively by the laws of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
b) The place of jurisdiction shall be at the Vendor's (registered) office if the Client is an entrepreneur, a legal entity under public law or a special fund under public law or if the Client does not have a general place of jurisdiction in the Vendor's country of business. The right of the Vendor to choose another admissible place of jurisdiction will remain unaffected.

20. Consumer Dispute Resolution

We are not willing and not obliged to participate in any dispute resolution proceedings before a consumer arbitration board.

That said, we rely on our people skills and professional integrity to resolve any dispute through respectful communication.